Welcome to EURASIAFRO DMC. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, enquire about our services, or book travel experiences with us.
By using our website or providing your personal information, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
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- Personal Details: Full name, email address, phone number, country of residence, and contact information.
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- Travel Information: Preferred destinations, travel dates, number of travellers, accommodation preferences, special requests, and itinerary details.
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- Booking Information: Reservation details, billing information, transaction records, and payment confirmation details.
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- Travel Documents: Passport information, visa details, or identification documents when necessary for travel arrangements.
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- Technical Information: IP address, browser type, device information, cookies, and website usage data.
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- Communications: Enquiries, feedback, emails, and correspondence with our travel consultants.
We aim to collect only the information reasonably necessary to provide our services.
2. How We Use Your Information
EURASIAFRO DMC may use your information to:
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- Respond to travel enquiries and provide personalised quotations.
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- Plan and organise tours, safaris, accommodation, transportation, and other travel arrangements.
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- Process bookings and payments.
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- Communicate booking confirmations, itinerary updates, and important travel information.
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- Coordinate services with hotels, airlines, transport providers, guides, and destination partners.
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- Improve our website, customer experience, and service quality.
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- Send promotional communications where permitted by applicable law.
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- Meet legal, regulatory, and security obligations.
3. Sharing Your Information
We may share relevant personal information with trusted third parties when necessary to provide requested travel services.
These parties may include:
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- Hotels and accommodation providers.
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- Airlines and transportation companies.
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- Local tour operators and safari guides.
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- Visa processing and travel assistance providers.
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- Payment processing partners.
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- Technology and website service providers.
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- Government authorities when legally required.
We do not sell your personal information to third-party advertisers.
Third-party service providers may process your information under their own privacy policies and applicable legal obligations.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website performance, and enhance the browsing experience.
You can manage or disable cookies through your browser settings. Some website features may not function properly when certain cookies are disabled.
Where legally required, we will request your consent before using non-essential cookies.
5. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing travel services, maintaining booking records, resolving disputes, and complying with applicable legal obligations.
When information is no longer required, we take reasonable steps to delete or anonymise it.
7. International Data Transfers
As EURASIAFRO DMC arranges travel experiences across Africa, Asia, and Europe, personal information may need to be shared with service providers located outside your country of residence.
Where required, we take appropriate steps to ensure international transfers comply with applicable data protection laws.
8. Your Privacy Rights
Depending on applicable laws, you may have the right to:
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- Request access to your personal information.
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- Request correction of inaccurate or incomplete information.
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- Request deletion of personal information in certain circumstances.
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- Withdraw consent where processing is based on consent.
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- Object to certain processing activities.
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- Request information about how your personal data is handled.
To exercise applicable rights, please contact us using the details below.
9. Third-Party Websites
Our website may contain links to third-party websites, including travel partners, accommodation providers, and booking platforms.
EURASIAFRO DMC is not responsible for the privacy practices, content, or security of independent third-party websites.
We recommend reviewing their privacy policies before providing personal information.
10. Children’s Privacy
Our services are not intended for children to book independently.
Where travel arrangements involve minors, we may collect necessary information through a parent, guardian, or authorised representative.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.
Any updates will be published on this page with a revised effective date.